Workshop Manager | Service & Maintenance Centre (Land Rover) | Retreat

An exciting opportunity is available for a Workshop Manager to join this Niche Service Centre in Retreat that is well- known for their specialisation in Land Rover Service & Maintenance.

The focus within this role will be to ensure high level customer relationship management, technical expertise & support and complete management of the workshop.

Minimum Requirements:

×        Matric (NQF4) & relevant completed trade/mechanical qualification

×        Must have exceptional diagnostic skills (diagnostic technician – trade test advantageous)

×        Previous workshop management/supervisory/team lead experience within a niche, service orientated workshop environment

×        Must have excellent technical knowledge of the Land Rover Brand (Service, Maintenance, Diagnostics)

×        Fully Computer Literate (MS Office Suite Applications)

×        Must be in good physical health to perform hands on tasks

×        Proven track record within a technical service and maintenance workshop environment

×        Must have own vehicle and valid driver’s licence

 

Key Performance Areas:

×        Responsible for the management, efficiency and utilization of technicians

×        Identify developmental needs whilst ensuring on job training

×        Ensuring successful distribution of job cards through the workshop

×        Ensure that all related administration is completed to an accurate standard

×        Ensure accurate & timely processing of all “job card write-ups” and job completion status

×        Pass all completed jobs to service costing / administration for invoicing whilst ensuring all work hours expended have been documented

×        Operate the workshop loading system, allocating jobs to the technicians who are best suited

×        Upsell to customers when appropriate and enjoy achieving both personal & productivity targets

×        Manage maintenance of facilities, tools and equipment

×        Ensure that the Occupational Health and Safety Act Regulations are adhered to in the workshop

×        Ensure ongoing and updated knowledge of the Technical / Engineering practices and procedures as they relate to the operation and maintenance of service centre

×        Liaise with manufacturers and suppliers to ensure optimal service delivery

×        Take full ownership of completed jobs done upon handover of vehicle to client

×        Responsible for complete Client Service & Client Relationship Management process

In return this opportunity will offer a permanent employment. Salary + Full Company Contribution towards Medical Aid & Pension Fund. Salary negotiable and based on Qualifications, Technical Skill Set, Relevant Experience and Track Record.